Terms of Service
Please read carefully and completely.

Guarantee & Returns Information

We're so confident you'll love your purchase that we offer a satisfaction guarantee on all of our items. If for any reason you are not happy with your purchase, you may return the item in accordance with the instructions below for credit less any shipping charges. Some restocking fees may apply.

All loose colored stones, including Chatham-Created gemstones, are backed with a 20-day return policy from the date of delivery. Loose diamonds, including Chatham-Created diamonds, are backed by a 10-day return policy from the date of delivery. Diamond jewelry pieces are backed by a 20-day return policy from the date of delivery. All Mother's Jewelry pieces, special order pieces, items that have been sized, damaged or altered and items showing signs of wear are non-returable. All other jewelry items are backed by a 30-Day return policy from the date of delivery. A 15% restocking fee applies to all birthstone jewelry returns.

You must return the item in perfect condition unused and undamaged in its original packaging along with a copy of your online invoice to receive your credit.

Sending Returns

Packages that are undeliverable or refused upon delivery will be subject to an additional charge of $20, which will be deducted from the credit.

You must contact JewelryImpressions.com for a Return Authorization number (RA#) and further return instructions. Items that arrive without a valid RA# clearly visible on the outside of the package will be refused and returned to sender. For your RA#, please call 970-535-0191 or email us at mailto:sales@merchandisebrokers.com?Subject=Return%20Authorization%20Request. Be sure to give your invoice number AND item numbers for those being returned when obtaining your RA#. Additional shipping charges may apply to items returned to the incorrect address.

Be sure to insure all shipments for the full purchase price as we will not be responsible for returns lost or damaged in transit. Questionable packages will be refused so be sure to pack your item in a crush-resistant box.

Please allow up to 20 days for us to process your return credit.

Order Processing

Orders are guaranteed to be shipped by the method specified, however, especially during busy times, please allow 1-2 business days for processing before shipping. Orders are NOT processed, shipped or delivered on weekends or holidays. Orders that are placed late on Fridays, holidays or on weekends will be processed on the following business day. We do not assume any liability for packages delayed due to shipping problems or adverse weather conditions. Packages that are refused upon delivery or undeliverable packages will be subject to an additional refusal charge of $20, which will be deducted from the credit. Please be sure your address information is complete and correct before submitting your order.

Orders that we deem high dollar or high risk transactions may require additional verification methods and/or alternate payment methods such as wire transfers or certified funds.

For check orders, please allow up to 14 business days from the date of deposit before shipping. We do not hold inventory for check orders.

Shipping Rates & Details

Shipping rates and methods apply to orders shipped within the 48-Contiguous United States. Orders to AK, HI, Military Addresses or the Virgin Islands will be shipped via Insured Mail. Please allow 7-10 business days for standard ground shipping. Shipping times may be longer for orders shipped outside the 48 contiguous states. Expedited shipping service will require additional shipping charges. Express orders containing items being shipped from various locations throughout the US may be subject to multiple shipping charges.

Order Verifications

If your order is to be shipped to an alternate address OR if you received an address mis-match error on your order, we must contact you to properly verify the cardholder information with the issuing bank.

To avoid delays in processing your order, please provide all your billing information, including the billing phone number, accurately when ordering. Please also include a daytime phone number where you can be reached Monday-Friday. This will help expedite the verification process. Your billing phone must be the same number the bank has on file for the credit card you use. Please call your issuing bank to update any old information before you order.

The additional steps we must now take to properly verify your order will take time. Therefore, we cannot be held responsible for a delay in your order due to an inability to contact you or to properly verify the order. If you need your order expedited, we suggest you have your order shipped to the billing address on file with the credit card you are using.

We value your business and as always we are committed to serving you with the utmost care and diligence. If you have any questions regarding our verification procedures, please contact us at 970-535-0191.

Extreme caution will be taken for each order from this website. For added security, we must verify all billing and ship-to information before shipping any packages. If you are engaging in fraudulent activity, your ship-to information WILL be passed on to the authorities in your area! We diligently prosecute those attempting fraudulent transactions on this site.