Chatham Warranty CardIf for any reason you are not happy with any Chatham Created Gemstone Jewelry piece or loose stone simply return it to us within 20 days of purchase for a complete refund to your credit card less shipping & handling charges. Call us for a return authorization number and instructions.

You must return the piece unworn and undamaged in its original packaging along with a copy of your online invoice to receive your credit. Special order pieces or jewelry pieces that have been altered, sized, or those that show signs of wear are not covered by this satisfaction guarantee. Items being shipped internationally and orders with quantities of 5 or more of any single piece are considered special orders and are non-returnable, but are covered by the product warranty.

In addition to our Satisfaction Guarantee, your genuine Chatham Created Gemstones are covered by a product warranty for as long as you own the stone.



Stones breaking or chipping


Stones not faceted by Chatham Created Gems, Inc.
Lost stones
Stones damaged by setting hammers, burr tools, or chemical etching.
Normal wear and tear such as nicks, scratches and abrasions.
Abused jewelry. Evidence of abnormal wear and carelessness.
Special order one-of-a-kind pieces.
Crystal groups.
Charges for removing or setting stones, or repair of mounting.
Shipping charges
Custom cut stones.
Stones no longer available.


Chatham will inspect the damage and at their option, repair or replace the stone. Emphasis is always placed on maintaining the original design or stone size, but not necessarily the identical stone weight.
Chatham will not set stones. They will inform you of the estimated setting charges by return mail. Based on your decision, Chatham will either oversee the re-setting or return the piece with the loose stone replacement/repair.

All stone repairs are handled by Chatham Created Gems, Inc.


You must contact for a Return Authorization number (RA#). Items that arrive without a valid RA# clearly visible on the outside of the package will be refused and returned to sender. For your RA#, please call 303-931-3141 or email us at Be sure to give your invoice number and return item numbers when obtaining your RA#.

Return damaged stone and proof of purchase. Include a cover letter stating value, name and address and phone number.

Send all of the above to:
Quality Merchandise Brokers, Inc.
18570 Wagon Trail
Mead, CO 80542

Be sure to insure all shipments as we will not be responsible for returns lost or damaged in transit.

Please allow up to 30 days for us to process your return credit, or 60 days for a stone replacement.

Choose Your Favorite Chatham Created Gems

Chatham round alexandrite


Chatham princess cut aqua spinel

Aqua Spinels

Chatham oval blue sapphire

Blue Sapphires

Chatham Champagne Sapphires

Champagne Sapphires

Chatham Seafoam Chrysoberyls


Chatham Octagon emerald


Chatham Trillion Padparadscha


Chatham Paraiba Spinel

Paraiba Spinels

Chatham Pink Champagne Sapphire

Pink Champagne Sapphires

Chatham cushion cut pink sapphire

Pink Sapphires

Chatham marquise ruby


Chatham Oval Yellow Sapphire

Yellow Sapphires

Custom Jewelry Services

One-of-a-kind and customizable jewelry pieces

Custom Jewelry Design

One-of-a-kind custom jewelry from scratch.

Custom jewelry design and creation services

Jewelry Gallery

Thousands of customizable jewelry pieces.

Customizable jewelry

Colored and colorless diamonds carefully grown.

Chatham Created Gems

Premium Chatham-created colored gemstones.

We source natural diamonds and gemstones.

Our Work In Madagascar

Changing lives for children and their families

We get our hands dirty!

In 2014 Michelle went to Madagascar to learn about the geology and mineralogy of the country. She was excited to visit some of the mining localities she learned about in her studies to be a Graduate Gemologist. However, it wasn't the sparkly colorful gems that caught her eye. Rather, it was the children...the little gems of Madagascar. Michelle founded in 2015. She visits Madagascar for about two months each year doing humanitarian projects, including clean water, sanitation, education and hygiene.

Little Gems Of Madagascar

What We Do

Visit for more details.